Banjo’s Corporation Pty Ltd (Banjo’s, us or we) manage personal information in accordance with the Privacy Act 1988 (Cwealth) (Privacy Act), the Australian Privacy Principles (APP) contained therein, and the SPAM Act 2003 (Cwealth) (SPAM Act) (Acts). This Privacy Policy (Policy) outlines the types of personal information that we may collect, how that personal information will be used, disclosed, transferred and stored, and sets out the measures that we take to comply with the Acts. This Policy does not relate to our Franchisees’ management of your personal information. Where necessary, they will have their own policy. By visiting our website, or providing us with your personal information, either electronically, in writing, over the telephone or in person, you agree to be bound by the terms and conditions of this Policy, the Acts or other applicable laws of Australia. We reserve the right to update the terms of this Policy at any time. Personal information means information or an opinion about you, whether true or not, from which your identity is apparent or can reasonably be ascertained. This is whether the information is recorded in a material format or not. Personal information may also include information we may collect about your individual preferences.
Banjo’s will only collect personal information from you when is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.
We may collect your personal information for one or more of the following reasons:
We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.
The types of personal information that we collect may include your:
We do not generally collect sensitive information from you; however, if you provide this information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our products or services to you. We shall not disclose sensitive information to any other party without your consent.
If you are making an application or enquiry in relation to employment, or a franchise with Banjo’s, or are an existing employee or franchisee, we may collect additional information from you such as:
3.1 Collection
Information may be collected from you in numerous ways, including:
3.2 Information via the website and online software
Every time you use our website, information may be collected by us or on our behalf via services such as Google Analytics.
Types of information collected may include:
The information that may be collected provides us with details about how the website is being used including the frequency and duration of visits, and which web pages you have accessed on the website.
Most commercial websites use cookies. Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using our website easier by storing information about your preferences on our website. This allows the site to be tailored to you on any of your return visits. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the site.
We, or our franchisees, may run competitions or offer added benefits to you and we may ask you to provide us with your personal details for these purposes. Giving your personal details to us is absolutely optional, however if you do not provide your personal details we may not be able to contact you or give you access to those benefits. We are often required by law to confirm the identity and age of our competition winners, and if required, may request this type of identification from you.
4.1 Failure to provide Personal Information
If the personal information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the personal information that we have requested, it may affect our ability to provide you with our products and services.
4.2 Dealing with Banjo’s anonymously or through a pseudonym
If possible you will have the option of interacting with us anonymously or through a pseudonym, however, where you are requesting products or services from us, it may become impracticable to provide those products or services to you without verifying your identity.
5.1 Use of information
We will not sell, distribute, rent, licence, disclose or reveal, share or pass your information or personal details onto any third parties, other than in accordance with this Policy, and to those who are contracted to us to keep your information or personal details confidential.
5.2 Disclosure
We will not disclose your information or personal details collected by us for any purpose other than where:
5.3 Sending information overseas
You consent to the disclosure of your personal information outside Australia, and acknowledge that we are not required to ensure that overseas recipients handle your personal information in compliance with the Privacy Act. We will, however, where practicable in the circumstances, take reasonable steps to ensure that overseas recipients use and disclose such personal information in a manner consistent with this Policy and the APP’s.
SPAM is an electronic message that is both unsolicited and commercial in nature. We assure you that:
To assist us in combating SPAM we request your assistance with the following:
We will take all reasonable steps to ensure that all information or personal details collected from you is stored in a secure environment accessed only by our authorised personnel. Where we store your personal information depends on what interaction you have had with us or one or more of our franchisees, however, some areas may include:
Please keep in mind that no information transmitted over the internet can be guaranteed to be 100% secure. We will endeavour to protect your information or personal details, however we cannot ensure or warrant the security of any information or personal details you transmit to us or receive from our online software. These activities are conducted at your own risk.
If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identify your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.
We use the third parties to process any sales paid for via credit card. Depending on your interaction with us, will determine which payment gateway we use.
Where we utilise PayPal Australia Pty Limited (ABN 93 111 195 389) (PayPal) to process any sales paid for via credit card, we do not directly hold any payment information other than a billing address and a contact email on the website servers. In accordance with PayPal policies, we may be able to view credit card details, however, we will only use such information for the purposes of credit card verification, transaction approval or to provide a refund. Any information collected by PayPal may be used in accordance with the PayPal privacy or other policies and is beyond our control. To view PayPal policies please refer to the PayPal website located at www.paypal.com.au.
Where we utilise our everyday banking partner and their merchant facilities (which may change from time to time) to process any sales paid for via credit card, we will directly hold payment information, including full details of your credit card, and share only with our related entities. Such payment information will be held and treated in accordance with this Policy and the APP’s.
Our website may contain links to other websites on the Internet. Please be aware that we are not responsible or liable for the privacy practices of such other websites.
We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. You access destination links at your own risk. Because we want to provide you with the best service possible, we would appreciate your comments about any external links at: feedback@banjos.com.au
We may utilise certain third-party advertising services (e.g. organisations such as FastClick or Google) to display advertising for our advertisers. These third-party services may place a cookie on your computer for the purposes of ad tracking and presentation. We do not share personally identifiable visitor information with these third-party services.
To unsubscribe from our e-mail database please send an e-mail to unsubscribe@banjos.com.au with the following message typed into the body of the e-mail. The message you need to type or copy into the body of your e-mail is “UNSUBSCRIBE”.
11.1 Access
You may request access to the personal information that we hold about you at any time by contacting our Privacy Officer using the details set out in this Policy. We will respond to any such request for access to personal information within a reasonable time frame and will provide you access to the personal information that we hold that belongs to you, unless we are authorised not to do so by law, or an AAP exemption applies. We may charge you a reasonable fee for processing your request and should we decline you access to your personal information, we will provide you with a written explanation setting out the legal reasons for doing so.
11.2 Correction
If, upon receiving access to your personal information, or at any other time, you believe the personal information that we hold about you is inaccurate, incomplete or out of date, please notify our Privacy Officer using the details set out in this Policy.
Where you notify us that your personal information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law.
Should we decline your request to correct your personal information we will provide you with a written explanation setting out the legal reasons for doing so.
If the website or Banjo’s is merged or acquired by another entity, the information or personal details may be transferred to such entity as a part of the merger or acquisition.
If you have any concerns or questions regarding your privacy, please contact our Privacy Officer:
Telephone: 03 6210 5000
Email: info@banjos.com.au
Post: GPO Box 491, Hobart. TAS 7001
Should you believe that we have not fulfilled our obligations under the Privacy Act, have not complied with the terms of our Policy, or would like to appeal a decision made by us relating to your personal information, you can make a complaint in writing to our privacy officer using the details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
If you are unhappy with a response that you have received from Banjo’s, you may direct your complaint directly to the Australian Information Commissioner. The details of the Australian Information Commissioner are listed on their website: www.oaic.gov.au
Banjo’s Corporation Pty Ltd reserves the right to make amendments to this Privacy Policy at any time without prior notice. No action or inaction may be undertaken based on the contents of this policy.
Banjo’s Corporation Pty Ltd endeavours to keep the website and social media information correct and up to date however they will not be liable for any loss or damage arising from the use of information obtained from this website.
Banjo’s Corporation Pty Ltd has no liability where the website, social media or associated functions is unavailable or information may be deemed to be incorrect or out of date.
No information on the website, social media or associated sites, or actions or inaction undertaken by Banjo’s Corporation Pty Ltd, will give rise to any enforceable legal right or benefit.
